Shipping & Returns Policy

📦 Shipping

Processing Time

All orders are processed within 24 to 72 hours.

Delivery Times

Our standard delivery time is 7 to 14 business days, depending on your location.

We also offer an express shipping option, available in most regions, with delivery in 5 to 8 business days.

Shipping Fees

Standard shipping is currently free on all orders.

Express shipping fees (if applicable) will be displayed during checkout.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package in real time.

🔄 Returns

Return Policy

You have 30 days from the date of delivery to initiate a return if you are not fully satisfied with your purchase.

Return Conditions

Items must be unused, in their original condition, and include all original tags and packaging.

Return shipping costs are the customer’s responsibility, unless the item is defective or there was an error on our part.

How to Start a Return

Contact us through our online return form, including your order number and the reason for the return.

We’ll send you the return instructions and the return address.

🧾 Need to Track Your Order?

Simply visit our "Track My Order" page to see the estimated delivery date.
Orders are shipped within 24 to 48 hours, and delivered within 7 to 14 business days.

❗ Issue with Your Item?

Did you receive the wrong size, a non-compliant product, or a damaged item?
📧 Please send us an email at support@wegroo.com.
Our support team will usually reply within 48 hours and will do everything possible to assist you — whether it’s a replacement, return, or refund.

You can reach our team by email at support@wegroo.com,
Monday to Sunday, from 10 AM to 8 PM.